Use our secure provider to transfer your user data
We use Zivver to securely transfer files between your organisation and Hive. You can find out more about Zivver's compliance at https://www.zivver.com/solutions/compliance.
1. Visit our secure portal here to begin the process.
2. Enter your full name and email address and click 'Next'
3. Open your Inbox
4. Click 'Start Conversation' as shown below
5. Select your verification method. We recommend using SMS verification.
6. Request the code through SMS or email
7. Enter the code that has been sent to your mobile or email inbox
8. Click 'Start secure conversation'
9. Enter a subject line and information on the upload
10. Attach your user data using the attach button shown below
11. Click 'Send'
All done! Your data is now with our Support Team. You'll receive all updates through a support ticket.