User Data
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      3. User Data

      In-Platform User Management

      Manage employee data directly within the Hive platform - no extra tools required. After your initial bulk upload during implementation, you’ll be able to update and manage your user information directly in Hive, whenever you need

      Article Content

      1. Why choose this method?
      2. Editing or Updating User Information
      3. Adding a New User
      4. Adding New Attributes or Segments
      5. Giving Platform Access
      6. New to Hive?

      Why choose this method?

      • Ideal for smaller organisations with occasional changes
      • No need for third-party tools, IT support, or file formatting
      • Best for teams whose employee lists don’t change frequently

      Editing or Updating User Information

      You can edit user details right inside the Hive platform. To update an individual or a group of users:

      1. Go to User Settings in Hive
      2. Use the search bar or scroll to find the employee
      3. Click the three dots next to their name
      4. Select Edit User to update their information
      5. Update fields like department, location, role, or status as needed

      To delete a user:

      1. Click the three dots next to the user’s name
      2. Select Delete User
      3. A confirmation pop-up will appear to avoid accidental deletions

      Adding a New User

      Need to add one or two new employees?

      1. Go to User Setting
      2. Click Add User
      3. Fill in the required fields (e.g. name, email, unique ID, locale, access level)
      4. Save your changes - and that’s it!

      New to Hive? For your initial upload, please refer to our Uploading via Hive Support article and use the User Data Upload Form.

      Adding New Attributes or Segments

      Need a new attribute (e.g. Department) or segment (e.g. Marketing, Sales)?

      Just contact our Support Team, and we’ll add it to your platform. You can then start assigning users to the new segments in Hive.

      • Attribute = Department
      • Segments = Marketing, Sales, Accounting, HR, etc.

      Giving Platform Access

      Platform access allows you to control what feedback and data different users can see. This is especially useful for line managers and team leaders.

      You can limit visibility so they:

      • Only see feedback for their department or location
      • Only access specific features
      • Don’t have full admin privileges

      How to assign platform access:

      1. Navigate to the User Settings
      2. Select the employee
      3. Click edit and navigate to the Access tab.
      4. Check the appropriate permissions and segments
      5. Save your changes

      Need help deciding on access levels? Our Support Team is here to guide you.

      Learn more about platform access here.

      New to Hive?

      You’ll receive a one-time bulk upload of all your employee data during implementation. After that, all future edits can be made easily within the Hive platform.

      If you haven’t uploaded your initial user data yet, follow our guide to uploading via Hive Support and download the User Data Upload Form to get started.

      Still need help? Get in touch with our Support Team who are always happy to assist.