How Hive’s AI Works (and How It Helps You)

Hive’s AI is designed to help leaders like you make better, faster, more informed decisions, without losing the human touch.

Whether you’re exploring survey feedback, responding to Open Door comments, or planning next steps with your team, Hive’s AI tools are here to save time, uncover insights, and spark meaningful action. It’s like having a coach who understands what matters at work, helping you lead with clarity and confidence. Think of it as backup, not a takeover. The real leadership still comes from you.


Where can I use it?

It’s currently available:

  • Via Hive Surveying, prioritise and respond to team feedback
  • Via Open Door,  turn ad-hoc, anonymous comments into thoughtful action
  • Hive Actions, already have an idea on what action you’d like to take, but need help with creating tasks? We have you covered, navigate to the tasks tab and generate tasks using Hive’s AI. 

What Hive’s AI can do

Hive’s AI can help you:

  • Generate smart, contextual next steps based on your team’s feedback.
  • Take meaningful action quickly, helping you close the feedback loop with confidence.
  • Stay in full control by reviewing and choosing which AI-suggested actions to accept, refine, or discard.
  • Keep suggestions safe and focused with built-in guardrails that block inappropriate or irrelevant content.

What it won’t do:

  • Make decisions for you. AI supports your judgement,  not replacing it. You’re always in control.
  • Replace real conversations. Insights are a starting point. Meaningful action still comes from open dialogue.
  • Get it 100% right, every time. Suggestions are based on patterns, not people. You might need to tweak them, and that’s expected.

Do’s & don’ts for getting the best out of AI:


DO:

  • Use suggestions to spark ideas and team conversations
  • Refine outputs with goals or challenges unique to your team
  • Review everything before you act
  • Keep an eye on patterns over time, they’ll tell a bigger story

DON’T:

  • Treat outputs as final answers
  • Ignore feedback details just because it’s been summarised
  • Skip reviewing content before sharing with your team

How it works behind the scenes

  • Your input: Survey scores, free-text responses, and contextual data power the AI
  • Our AI model: Analyses tone, themes, and context to generate relevant summaries and suggestions
  • Your refinement: Add team goals or context to tailor the outputs to your situation
  • Your approval: You review and decide how (or whether) to use what the AI generates

All this happens securely within Hive, with guardrails in place to ensure accuracy, safety, and ethical use.


Privacy comes first

Your data is yours, and we treat it that way. Hive never uses your data to train public AI models. You can read more about how we keep your data safe here, but in short:

  • You stay in control of every output
  • All AI outputs are suggestions 
  • Data is processed safely, ethically, and only ever used to support your organisation