Frequently Asked Questions

Article contents

1. What steps should I take when setting up Onboarding & Exit Surveys?
2. How do I create an onboarding or exit survey?
3. What is the Hive Onboarding & Exit Index, and how do I use it?
4. Can I customise the questions in my onboarding or exit survey?
5. How do confidentiality settings work for onboarding and exit surveys?
6. Can I customise the confidentiality notice for employees?
7. Will employee names be displayed alongside responses?
8. What is a continuous survey, and should I use it for onboarding or exit surveys?
9. How do I manage a continuous onboarding or exit survey?
10. Can I send a one-off onboarding or exit survey instead of a continuous one?
11. How can I track progress with continuous surveys?

12. What does a good response rate look like?

What steps should I take when setting up Onboarding & Exit Surveys?

Choose the Survey Type:

Start by selecting either an onboarding or exit survey in the Survey Builder. This ensures you access the relevant tools and features.

Select the Hive Onboarding & Exit Index:

Use the Hive Onboarding & Exit Index in the survey design tab to measure key engagement stages, or explore the People Science question bank to create questions.

Decide on Confidentiality Settings:

Determine whether to reduce the confidentiality limit for faster issue resolution. Consider balancing transparency with employee anonymity. Don’t rush this decision, ensure whatever you decide is right for you and your employees. 

Choose Continuous or One-Off:

Decide if you want the survey to be continuous (to track data over time) or a one-off survey (for a single point of feedback). Every organisation has a different approach to the onboarding & exit process so pick what suits you best. 

Add Participants and Monitor Progress:

For continuous surveys, add new participants as needed and review results over time. Use filters to track specific periods and monitor trends.

How do I create an onboarding or exit survey?

To create an onboarding or exit survey, visit the Survey Builder and select the appropriate survey type. This will ensure you can access all the necessary features for these specific surveys, including functionality like the Hive Onboarding & Exit Index and continuous survey options.

What is the Hive Onboarding & Exit Index, and how do I use it?

The Hive Onboarding & Exit Index is a tool that helps you measure employee engagement at key stages of the employee lifecycle, such as during onboarding or at exit. To use this, simply select it within the Survey Builder under the “Design” tab. This will automatically incorporate important metrics related to employee experience into your survey.

Can I customise the questions in my onboarding or exit survey?

Yes! You can either use Hive’s pre-designed Onboarding & Exit Index, People Science-crafted question bank or create custom questions. Our question bank offers carefully designed questions that are specific to understanding employee engagement during onboarding or reasons for leaving in exit surveys.

How do confidentiality settings work for onboarding and exit surveys?

When setting up an onboarding or exit survey, you will be asked if you want to reduce the confidentiality limit. This option removes the demographic filters, such as department or location, allowing feedback to be linked to specific employee details. This is useful if you need to address onboarding or exit issues quickly. Keep in mind, that reducing the confidentiality limit might make it harder to ensure full anonymity, but employee names are never attached to feedback.

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Can I customise the confidentiality notice for employees?

Yes. If you choose to reduce the confidentiality limit, Hive will display an important notice at the beginning of the survey to inform employees. This notice can be customised by contacting our Support Team, allowing you to clearly communicate how their feedback will be handled.

Will employee names be displayed alongside responses?

No. Employee names are never directly attached to feedback, Hive assigns a randomly generated code to each participant’s profile. This ensures feedback is linked to their profile without revealing their identity. However, reducing the confidentiality limit could make it easier for certain demographic details (such as department or team) to be visible, especially in smaller organisations.

What is a continuous survey, and should I use it for onboarding or exit surveys?

A continuous survey allows you to track data over time, rather than at a single point like regular surveys. This is particularly helpful for onboarding, as it enables you to monitor trends and changes in employee experience over an extended period. You can leave the survey open with no end date, and add new participants at any time by visiting the Open Surveys widget and adjusting the settings.

How do I manage a continuous onboarding or exit survey?

To manage a continuous survey, visit the Open Surveys widget. Here, you can add new participants or close the survey at any time. This flexibility ensures that you can keep collecting data on new hires or departing employees over time and review results by specific date periods to track progress or identify recurring issues.

Can I send a one-off onboarding or exit survey instead of a continuous one?

Yes! If you prefer, you can send a one-off onboarding or exit survey just like any other survey. You are not required to use the continuous survey option and can choose the format that best suits your needs.

How can I track progress with continuous surveys?

With continuous surveys, Hive allows you to filter results by date period, so you can see how employee engagement and feedback have evolved over time. This feature helps identify trends, track progress, and address specific issues related to onboarding or exit experiences at different times.

What does a good response rate look like?

Onboarding Surveys: A 70% response rate is considered strong, based on industry averages.

Exit Surveys: A 40% response rate aligns with typical industry benchmarks.

Note: These figures are based on industry standards, not Hive-specific data. We encourage you to aim for high response rates to ensure the feedback you gather represents the full range of employee experiences.