Hive gives you the flexibility to measure what matters most to your organisation. With Custom Indexes, you can track engagement and performance on your terms, while still benefiting from Hive’s data-driven insights.
Article Content
- What is a Custom Index?
- How do Custom Indexes work?
- Why use a Custom Index?
- What are the types of Index I can create?
- What’s the difference between Custom and Standalone indexes?
- Why use Hive’s Engagement Index?
- Can I create a Custom Index myself?
- Can I edit my Index after it’s used?
- Can I include multiple indexes in my survey?
- I would like to run Key Drivers against an Index, is this possible?
- What’s the setup time for a Custom Index?
What is a Custom Index?
A Custom Index lets you create your own engagement or performance benchmarks by selecting specific survey questions that align with your organisation’s priorities.
Instead of relying solely on Hive’s standard Engagement Index (EI), you can choose the questions that reflect your unique culture, goals, or strategy -while still benefiting from consistent, trackable reporting.
How do Custom Indexes work?
- Select your own questions: Choose key survey questions that reflect what matters most to your organisation.
- Data in real time: Your Custom Index will be calculated automatically and appear in your reporting dashboards.
- Track over time: Once used, the index is fixed, helping you monitor progress on consistent metrics.
- Coming soon: You’ll be able to create and manage Custom Indexes yourself using our self-service UI in the question bank.
Why use a Custom Index?
- Tailored insights - Track engagement and performance in a way that aligns with your organisation’s culture and goals.
- Internal benchmarking - Compare progress over time with metrics that matter to your team.
- Balanced flexibility - Get the benefits of customisation while still using Hive’s validated engagement questions.
What are the types of Index I can create?
|
Type |
Description |
How? |
|
Custom Index |
Create your own index that also includes Hive’s standard 3 Engagement Index questions (incl. eNPS) |
Get in touch with Hive support to set up. Creation tool coming to the platform soon. |
|
Standalone Index |
Create an index with any combination of questions. |
Get in touch with your Hive contact to set up. |
What’s the difference between Custom and Standalone indexes?
|
Custom Index |
Standalone Index |
|
|
Includes Hive’s Engagement index & eNPS questions |
✅ Required |
No |
|
Gain access Hive Benchmarking |
✅ Yes |
No |
|
User-defined questions |
✅ Yes |
✅ Yes |
|
Available in Key Drivers |
✅ Yes |
✅ Yes |
|
How many indexes can I have? |
✅ Unlimited |
✅ Unlimited |
|
Editable after use |
No |
No |
Why use Hive’s Engagement Index?
Hive’s Engagement Index (EI) is our validated benchmark for measuring employee engagement. It includes three core questions (including eNPS) and offers:
- Access to industry-wide benchmarks
- Reliable, consistent engagement tracking
- Data-driven insights to guide decision-making
Even if you build a Custom Index, including Hive’s Engagement Index ensures you stay connected to our benchmarking data pool.
Getting Started
To set up a Custom Index or explore options for a Standalone Index:
- Reach out to Hive Support
- We’ll guide you through the process until self-service becomes available on the platform.
Can I create a Custom Index myself?
Right now, Custom Indexes are set up by Hive’s Support team. If you’re interested in creating one, contact our Support team.
Once the self-service tool is live, you’ll be able to build and manage indexes directly in Hive.
Can I edit my Index after it’s used?
No, once a Custom Index has been used in a survey, it can’t be changed. This ensures your data stays consistent and comparable over time.
Want to include a new question? You’ll need to create a new index to maintain clean, reliable insights.
Can I include multiple indexes in my survey?
Yes, you can include multiple indexes in one survey, even if some questions overlap within different indexes.
I would like to run Key Drivers against an Index, is this possible?
Of course you can. Contact our Support team to set up your index, once complete navigate to the analysis tab and enable Key Drivers.
What’s the setup time for a Custom Index?
Setting up a Custom Index currently requires support from our team, and we operate a 7 working day SLA for this. If you’re planning to use a Custom Index in your next survey, please allow enough lead time so we can make sure everything’s in place.
We’d love your input! If you have any feedback, ideas, or needs for this feature, please reach out to your Customer Success Manager or drop us a message—your insight helps shape what comes next.